Privacy Policy
Privacy Policy
Austin & Co Gas Solutions
Effective Date: 16 May 2026
Austin & Co Gas Solutions (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, contact us, or visit our website or social media pages.
This policy is designed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
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1. Who We Are
Austin & Co Gas Solutions
Domestic Gas & Heating Services
United Kingdom
For any privacy-related queries, you can contact us at:
Email: [Insert Business Email]
Telephone: [Insert Phone Number]
Address: [Insert Business Address if applicable]
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2. Information We Collect
We may collect and process the following personal information:
Personal Identification Information
Full name
Address
Telephone number
Email address
Property & Service Information
Boiler and heating system details
Service history
Gas safety records
Photographs relating to work carried out
Appointment details
Financial Information
Payment records
Invoice details
Bank transfer confirmations
Website & Social Media Information
If you use our website or social media pages, we may collect:
IP address
Browser/device information
Messages or enquiries sent through forms or social media platforms
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3. How We Use Your Information
We use your information to:
Provide gas engineering and heating services
Arrange appointments and respond to enquiries
Issue quotations, invoices, and certificates
Maintain service and safety records
Comply with legal and regulatory obligations
Improve our customer service
Send service reminders or important updates
Handle complaints or disputes
We will only use your information where we have a lawful basis to do so.
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4. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Contractual necessity – to provide requested services
Legal obligations – including Gas Safe and safety compliance requirements
Legitimate interests – for business administration and customer support
Consent – where required for marketing communications
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5. Sharing Your Information
We do not sell or rent your personal data.
We may share your information with:
Payment providers
Accountants or professional advisers
Regulatory bodies where legally required
Insurance companies or warranty providers where relevant
IT and software providers used for scheduling, invoicing, or record keeping
All third parties are expected to keep your information secure and confidential.
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6. Data Storage & Security
We take reasonable steps to protect your personal information from:
Unauthorised access
Loss
Misuse
Disclosure
Information may be stored digitally, in cloud-based systems, email systems, mobile devices, or paper records.
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7. How Long We Keep Your Data
We only keep personal information for as long as necessary, including:
Legal obligations
Tax and accounting requirements
Gas safety record retention
Resolving disputes
Typical retention periods may range from 6 to 7 years where legally or commercially required.
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8. Your Rights
Under UK data protection law, you have the right to:
Access your personal data
Request correction of inaccurate information
Request deletion of your data
Restrict or object to processing
Withdraw consent where applicable
Lodge a complaint with the Information Commissioner’s Office (ICO)
ICO Website:
[Information Commissioner's Office (ICO)](https://ico.org.uk?utm_source=chatgpt.com)
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9. Cookies & Website Usage
If our website uses cookies, they may be used to:
Improve website functionality
Analyse website traffic
Enhance user experience
You can control cookies through your browser settings.
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10. Marketing Communications
We may occasionally contact customers regarding:
Service reminders
Boiler servicing
Safety inspections
Promotions or offers
You can opt out of marketing communications at any time.
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11. Third-Party Links
Our website or social media pages may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
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12. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on our website or made available upon request.
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13. Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact:
Austin & Co Gas Solutions
Email: austinandcogas@gmail.com
Telephone: 07796495805